Custom SaaS development

For software that becomes a business

You may be turning domain expertise into a subscription product or improving an existing platform. We start with your users, the task that brings them back and the constraints of your business model.

A customer portal, recurring billing and a dashboard do not define a product on their own. We map the journey that delivers value to a customer, then the tools your team needs to support that journey.

What we scope together

We define the scope before development. Technical decisions follow real usage and the resources available to operate the service.

• Sign-up, activation and account management.
• Roles, organisations and separation of customer data.
• Subscriptions, integrations and payment event handling.
• Administration, logging and support procedures.
• Deployment, backups and infrastructure cost monitoring.

From the first journey to launch

Discovery produces a prioritised scope and a list of questions to validate. A prototype makes the user experience tangible. Development progresses through demonstrable milestones, with acceptance checks based on agreed journeys.

Launch preparation covers access, documentation and ownership of operational tasks. Hosting, third-party services and post-launch support are set out in the proposal.

Separating build costs from running costs

Roles, integrations, data migration and availability requirements all affect the budget. We separate launch essentials from later improvements, and implementation costs from recurring expenses.

For a first conversation, bring the problem you want to solve, an example user journey and the tools your product must connect to. Your brief does not need to be perfect to begin discovery.

Before we start